Refund policy

🏬 Booth Purchases: Final Sale

All purchases made at our booth locations inside Copper Mill and Antique 2 Chic are FINAL SALE. No returns or exchanges are accepted, and this applies to all items, including clothing, jewelry and accessories.

• This policy is required by the individual store locations and must be honored for all in-person purchases.
• Fitting rooms are available, so please check sizing, fit and item details before you buy. Ask a staff member if you need help!
• Booth purchases can't be returned or exchanged online, by mail, through our mobile boutique or at a pop-up event.

👗 Online Orders: Returns

Clothing purchased online may be returned for store credit only within 7 days of delivery.

To be eligible:

• Items must be unworn, unwashed and unused, with original tags attached
• You must have your receipt or proof of purchase
• You must contact us within 7 days of delivery

How to start a return: email HelloHoneyPieDesigns@gmail.com with your order number. If approved, we'll send return instructions. You may ship the item back using your preferred carrier or request a prepaid return label from us. Return shipping is the customer's responsibility.

🔄 Online + Mobile Boutique: Size Exchanges

We're happy to offer size exchanges within 7 days (of delivery for online orders, or of purchase for mobile boutique orders) when inventory allows. This does not apply to booth purchases.

1. Email us with your order number and the size you'd like.
2. Ship the original item back using your preferred carrier, or purchase a prepaid return label from us (we'll invoice the exact label cost).
3. Once we receive and approve the return, we'll ship your new size.

• We cover shipping on your new size one time per order. For any additional exchange on the same order, the customer is responsible for shipping both ways.
• Items must be unworn and unwashed with original tags attached.
• The requested size must be in stock.
• Final sale items, jewelry, accessories and items discounted 20% or more can't be exchanged.

🚐 Mobile Boutique & Pop-Up Purchases

This section applies only to purchases made at the Hello HoneyPie mobile boutique or at a Hello HoneyPie pop-up event (not our booths).

• Clothing: eligible for store credit or a size exchange within 7 days of purchase, with original tags attached and proof of purchase
• Jewelry & accessories: final sale
• Items discounted 20% or more: final sale
• Fitting rooms: provided at most events when space allows, so please check sizing carefully

Because we're a traveling boutique, returns and exchanges can be handled by mail or at a future Hello HoneyPie pop-up within the same 7-day window. Email HelloHoneyPieDesigns@gmail.com to get started.

💛 Store Credit

After we receive and inspect your return, we'll email you with your approval status. If approved:

• A Hello HoneyPie store credit gift card will be sent to your email
• Store credit does not expire
• Refunds are not issued back to the original payment method
• Original shipping costs are non-refundable
• If you used a prepaid return label from us, its cost will be deducted from your store credit

If it has been more than 15 business days since your return was approved and you haven't received your store credit, please email HelloHoneyPieDesigns@gmail.com.

⚠️ Damaged, Defective or Wrong Items

Please inspect your order as soon as you receive it. For online and mobile boutique purchases, email us within 3 days if your item arrives damaged, is defective or isn't what you ordered. Include your order number (or proof of purchase) and photos so we can help quickly 💛

Items damaged after being worn, washed, used or altered are not considered defective and are not eligible for return or exchange.

🚫 Final Sale Items

The following can't be returned or exchanged:

• Jewelry and accessories
• Gift cards
• Custom or personalized items
• Items discounted 20% or more
• All purchases made at our booths inside Copper Mill and Antique 2 Chic