FAQs

Hi friend! 💕

Here are answers to the questions we get asked most. Tap a question to see the answer. Can't find what you need? Email HelloHoneyPieDesigns@gmail.com and we'll help!

📦 Shipping & Processing

How long does it take for my order to ship?

Most orders ship from our North Carolina location within 3–7 business days (Monday–Friday, excluding holidays). We're a small shop, so some pieces take a little extra time to gather and pack with love. During launches, sales and other busy times, processing can take up to 10 business days.

Do you offer free shipping?

Yes! Orders over $100 ship free. For all other orders, shipping is calculated at checkout.

Which carriers do you use, and how long does delivery take?

We ship with USPS or UPS, depending on your package's weight and destination. Most U.S. orders arrive within 3–7 business days after they ship. We'll email you tracking as soon as your order is on its way.

Why did my order come in more than one package?

Pieces from our Online-Only Collection ship directly from our warehouse partner, separately from items in our NC inventory. These usually arrive within 5–10 business days, may come in plain packaging instead of our HoneyPie mailers, and have their own tracking number.

Do you ship internationally?

Not right now. Hello HoneyPie ships within the United States only.

💛 Returns & Exchanges

Our return policy depends on where you shopped. Find yours below!

🛍️ Online orders

Clothing can be returned for store credit or exchanged for a different size within 7 days of delivery. Items must be unworn, unwashed and unused with original tags attached, and you'll need your order number or proof of purchase.

🚐 Mobile boutique & pop-up purchases

Clothing can be returned for store credit or exchanged for a different size within 7 days of purchase, with tags attached and proof of purchase. Since we're a traveling boutique, returns can be handled by mail or at a future HoneyPie pop-up within that 7-day window. Jewelry, accessories and items 20% off or more are final sale.

🏬 Booth purchases (Copper Mill & Antique 2 Chic)

All purchases made at our booths are FINAL SALE. This policy is required by the stores we're located in. Fitting rooms are available, so please check sizing and details before you buy. Booth purchases can't be returned or exchanged online, by mail or at a pop-up.

How do I start a return?

Email HelloHoneyPieDesigns@gmail.com within 7 days with your order number. If your return is approved, we'll send you instructions. You can ship it back with your preferred carrier or request a prepaid label from us (the label cost is deducted from your store credit). Return shipping is the customer's responsibility.

Please wait for approval before sending anything back. Items returned without approval won't be accepted.

How does store credit work?

Once we receive and inspect your return, we'll email you. If it's approved, you'll get a HoneyPie store credit gift card by email.

Store credit never expires 🎉
Refunds aren't issued back to the original payment method
Original shipping costs aren't refundable

If it's been more than 15 business days since your return was approved and you haven't received your credit, please email us.

How do size exchanges work?

Email us within 7 days of delivery with your order number and the size you'd like. If the size is in stock, you'll send the original item back, and once we receive and approve it, we'll ship your new size.

We cover shipping on your new size for the first exchange on each order
For any additional exchange on the same order, the customer covers shipping both ways
Items must be unworn and unwashed with original tags attached

What's final sale?

These items can't be returned or exchanged:

Jewelry and accessories
Gift cards
Custom or personalized items
Items discounted 20% or more
All purchases made at our booths inside Copper Mill and Antique 2 Chic

⚠️ Damaged, Defective or Wrong Items

My item arrived damaged, defective or wrong. What do I do?

We're so sorry! Please inspect your order as soon as it arrives. For online and mobile boutique purchases, email HelloHoneyPieDesigns@gmail.com within 3 days with your order number (or proof of purchase) and photos of the issue, and we'll make it right.

Items damaged after being worn, washed, used or altered aren't considered defective.

📬 Order & Delivery Issues

My package says delivered, but I don't have it.

Try checking around your delivery spot and with household members or neighbors, then reach out to your local post office or the carrier. Once a package is marked delivered, Hello HoneyPie isn't responsible for lost or stolen packages, but you can file a claim directly with the carrier.

Something is missing from my order.

First, check whether part of your order is coming in a separate package (see "Why did my order come in more than one package?" above). If something is still missing, email us with your order number and we'll look into it.

Can I change my shipping address?

Email us as soon as possible! Address changes can only be made before your order ships. Once it's shipped, we can't guarantee it can be rerouted.

Please double-check your address at checkout. If a package is returned to us because of an incorrect or incomplete address, the customer is responsible for the cost of reshipping.

Do you offer local pickup?

Not at this time. All online orders are shipped.

📏 Sizing

How do I find my size?

Most of our styles come in sizes S–XL. Tap 📏 Size Guide under the size buttons on any product to see our size chart, and check the fit notes on the listing for tips on how it fits. Still not sure? DM us on Instagram @hello_honeypie and we'll help you find your perfect size!